“So much can be gleaned by talking to the referring physician and even the patient, from both a clinical excellence and a customer service standpoint.”
– Craig M. Kornbluth, MD, body imaging subspecialist at Diversified Radiology and chair of the radiology department at Rose Medical Center
PROJECT DETAILS:
- CLIENT: American College of Radiology
- PUBLICATION: ACR Imaging 3.0
- PROJECT: Case Study
- INDUSTRY: Medical / Radiology
- FEATURING:
- Craig M. Kornbluth, MD, body imaging subspecialist at Diversified Radiology and chair of the radiology department at Rose Medical Center
- Jennifer L. Kemp, MD, FACR, vice president of Diversified Radiology and vice chair of the department of radiology at Rose Medical Center
- Kimberly Vanderveen, MD, medical director of Rose Medical Center’s Thyroid and Parathyroid Center
- Marc Sarti, MD, body imaging subspecialist at Diversified Radiology
- READ IT: “A Direct Line to Radiologists “
With one simple addition—including their phone number in their imaging reports—radiologists at Diversified Radiology, based at Rose Medical Center in Colorado, are revolutionizing care. By giving patients and referring physicians an easy way to contact them with questions, this simple change is enhancing communication and collaboration.
This case study for the American College of Radiology, part of the ACR’s Imaging 3.0 initiative to highlight how radiologists are transforming the patient experience, details how radiologists scaled this initiative to achieve more collaborative care and the highest satisfaction ratings in the practice.
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