To deliver more convenient, comprehensive, community-based care, Mass General Brigham launched a new model for its freestanding clinics and ambulatory surgery centers. This Integrated Care (iCare) initiative reimagines the patient and provider experience by creating a more streamlined model of relationship-based care. Instead of dividing medical services into distinct departments, the iCare model integrates disciplines and specialties into one cohesive, flexible facility designed to promote connection and collaboration.

This feature for Healthcare Design—one of the publication’s most-read articles of the year—details how MGB worked with Gensler to design a modular clinical template that could be modified to fit the available space and programmatic needs at each site.

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